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#SLA & Reporting

Monitoring dashboard showing uptime percentage, MTTR and MTBF side by side
Monitoring

Uptime, MTTR, MTBF and the Nines: Monitoring Terms in Plain English

The monitoring terms that matter, each explained with what it means for your client contract.

Florian Zaskoku8 min read
Table mapping SLA nines to allowed downtime per year, month and week
Monitoring

How to Calculate Uptime: What 99.9% Really Means in Downtime

Turn any SLA percentage into real downtime, and learn what the number actually promises in a client contract.

Florian Zaskoku8 min read
Branded SLA report showing 99.95% uptime and an agency logo on a laptop
Agency Growth

How to Create an SLA Report for Clients: Uptime That Proves Your Worth

Build an SLA report that proves your uptime and justifies your retainer, month after month, under your own brand.

Florian Zaskoku9 min read
Agency dashboard with several client sites and a monthly uptime report under its own brand
Agency Growth

Sell monitoring as a service: the playbook for agencies

How to package website monitoring as a paid service with recurring revenue: package, price, retainer, white-label.

Florian Zaskoku11 min read