Back to blog
#Incident Communication
Guides
When Big Services Go Down (YouTube, WhatsApp & Co.), and What They Teach About Status Communication
Why millions check the server status during an outage, and what the giants' professional status communication gets right that any agency can adapt at small scale.
Florian Zaskoku10 min read
Guides
Communicating Incidents & Maintenance Windows: Status Updates That Build Trust
Templates for incident and maintenance communication that reassure the client instead of alarming them, from the first update to the all-clear.
Florian Zaskoku11 min read